An airport with just one terminal, no tram, zero VIP lounges and woeful public transportation options is the best in North America, according to the Airport Council International. Last week, Indianapolis International Airport beat out every other large facility on the continent for the top Air Service Quality award for 2012. The results are based on passenger satisfaction, and IND won for the second time since opening in 2008.
If you’re scratching your head, that means you’ve never been to IND. The first thing you notice upon landing is that the architects didn’t stop designing at the back of the terminal. Most airports greet arrivals with a cluttered mess. IND makes a striking first impression with a towering, glassed-in terminal overlooking the tarmac.
Inside, the space is contemporary, bright and calm. The layout is so intuitive that you rarely look for signage. You can see outside from every spot except the restrooms. Many of the restaurants are satellites of better local independents. There’s none of that stale, claustrophobic, generic feeling common to airports, nor is the scale so massive that the place feels deserted.
If you’re renting a car, you don’t need to board a van or shuttle – all of the vehicles are parked in the adjacent garage. You get in and out of the airport quickly and see some bold art installations along the way.
But even gorgeous airports never transcend their function. At best, they manage not to ruin a trip. So after landing at the continent’s best airport, then what?
Indy is in the midst of an urban renaissance, and you don’t see it coming. I’m a local, and here’s how I show off my town to guests.